Frequently Asked Questions

Mobile dog grooming brings grooming services directly to your door! Our fully equipped, climate-controlled van will travel to your home so you don’t have to worry about navigating traffic or coordinating pesky drop-offs and pick-ups. Plus, you can rest assured your loved one will not spend time in a cage or become emotionally overwhelmed in a noisy salon. Instead, within our mobile spa, your furry friend will enjoy grooming in a calm, clean environment as the only dog present - the star of the show! 

Not much! Please make sure your pup has recently gone to the bathroom and is equipped for a short walk to the van entrance with their collar/harness and leash at the ready. We’ll handle the rest! 

Nope! Our grooming vans are fully self-contained with their own power and warm water supplies. Our equipment is completely electric - no loud generators here! We do carry an extension cord as backup, though it’s rarely needed.

Never. We groom one dog at a time in a quiet, controlled environment. There are no cages, no waiting, and no interaction with unfamiliar dogs.

In compliance with the Pet Animal Care and Facilities Act, and for the health and safety of our furry clients and our team, proof of vaccinations must be provided for all dogs before they can be groomed.*

Documentation must be uploaded at the time of booking. Vaccination records are kept securely on file and updates are required as vaccinations expire. (Collar tags alone are not sufficient proof.)

In accordance with Colorado requirements, dogs must be vaccinated for:

• Rabies

• Distemper

• Parvovirus

*Medical exemptions must be accompanied by written veterinary certification.

Our recommendation for your puppy’s first grooming experience is when they’re around 12 weeks old and core vaccinations are complete. The first few visits with your pup are designed to gently introduce them to the grooming process, helping them become comfortable and confident with the handling, sounds, and sensations that accompany routine care from an early age.

First grooms will be a relationship-building, positive experience, and typically include:

• Slow bath and gentle blow dry

• Light eye, paw, and sanitary trim

This early acclimation helps set the foundation for stress-free grooming throughout your dog’s life.

Grooming frequency depends on coat type and lifestyle. Generally, we recommend the following:

• Long or thick coats: every 4–6 weeks

• Short coats: about every 8 weeks

• Continuously growing coats (Poodles, Doodles, Shih Tzus): 4-6 weeks

We’re happy to provide a tailored schedule that meets you and your dog's needs!

A dog grooming appointment typically takes 1 to 4 hours, depending on your dog’s size, coat type, temperament, and the services being performed. General timeframes are as follows:

• Small dogs often finish in 1–2 hours

• Larger dogs or thick-coated breeds may take 2–4 hours or longer, especially if the groom includes detailed styling or mat removal

Additional factors such as matting, coat condition, and breed-specific grooming needs (such as with Poodles or Doodles), as well as your dog’s levels of anxiety and cooperation, can extend service time. Dogs with short coats or receiving basic bath services generally require less time.

We always work at a calm, comfortable pace to ensure your dog’s safety and well-being—never rushed.

We use high-quality, gentle, biodegradable grooming products that are safe for pets and the environment. If your dog requires a vet-prescribed shampoo, we’re happy to use it upon request.

Many dogs feel calmer in a mobile grooming environment because they experience less sensory overwhelm. Additionally, we specialize in one-on-one, low-stress grooming and always prioritize your dog’s comfort and safety.

Over time, regular grooming appointments help dogs become familiar with both the groomer and the grooming process, which often reduces anxiety and builds trust.

But, let’s be honest, grooming is not a natural activity for dogs, so it’s expected they won’t be head over heels with the grooming process. We designed our care with that in mind, and prioritize your pup’s emotional well-being. 

Whenever possible, your pet will have the same groomer assigned to your area, and appointments will be booked directly with that groomer. This consistency helps build trust and familiarity for your dog.

On rare occasions, if your groomer unexpectedly becomes unavailable, a qualified substitute groomer may be offered. We will communicate such changes with you, and respect your decision to proceed with the substitute, or reschedule with your regular groomer. 

It depends. As the health and safety of both your dog and our team is our highest priority, we assess reactivity in our clients case-by-case. Please reach out and connect with our team to discuss your pup’s unique situation. 

Our goal is to groom every dog. However, there are particular situations where a dog may require tailored services that are beyond our scope of practice. If we find we are unable to provide grooming services for you, we will offer referrals to qualified professionals we believe may fit your needs.

Pricing for grooming packages is based on the requested service, your dog’s breed, size, and their coat type. Click ‘here’ to view our pricing breakdowns. In addition, please be aware there is a minimum service fee of $75. 

We value transparency in our pricing (no hidden fees!) and do our best to honor the booking price. However, final pricing may vary based on coat condition and services performed. We will always make appropriate, professional decisions based on the health and safety of your pup.

Mobile grooming is a personalized service designed with your convenience and your pup’s comfort in mind. Instead of spending many hours in a busy salon, your dog is groomed one-on-one in a calm, quiet environment. We bring a fully equipped salon to you. While this does increase operating costs, your pup will experience less stress, and you will save time by skipping the drive. Our goal isn’t to rush through as many dogs as possible. Rather, we are focused on relationship-building to provide gentle and thoughtful care that enhances your dog’s well-being. 

Occasionally, unforeseen issues such as severe matting, behavioral challenges, or extra time required to safely complete the groom may result in additional charges. We prioritize transparency when it comes to service fees, and will do our best to voice any concerns clearly, and as early in the groom as possible. 

We currently serve select local areas. Please visit our Service Area page to view a map of our current coverage. If your location is not listed, we encourage you to check back often to see if we’ve added your area, as we’re actively expanding! 

If you’re unsure whether your location falls within our service area, feel free to reach out—we’d love to hear from you!

We’re happy to help! If you didn’t find what you were looking for, please don’t hesitate to reach out. We’re always glad to answer questions and help determine if Clean & Cuddly is the right fit for you and your pup.